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Privacy Policy

WARRANTY POLICY

UP TO 3 YEARS WARRANTY POLICY FROM GINTELL

WARRANTY / MAINTENANCE POLICY

- Customers can contact directly for warranty/maintenance through our Hotline (028).6256.1108

- Working hours:

Monday – Friday: 8:30 – 17:30

Saturday: 8:00 – 12:00

Off on Sunday

Customers will be supported with a warranty up to 3 years from the date you received the product and lifetime maintenance for products bought at Gintell. Specifically:

- With massage chairs: 2-year warranty – Lifetime maintenance

- With foot massager: 1-year warranty

- Health care products (treadmills, exercise bikes): 1-year warranty

- Other health care products: 1-year warranty

(* 3-month warranty is applied to electrical accessories or equipment that need to be replaced under warranty)

WARRANTY PROCESS

- When products need warranty or maintenance, please contact Gintell through our Nationwide Warranty Hotline (028).6256.1108. Our customer care service will contact and consult you with any information, method, or warranty process. After that, we will conduct a product inspection and contact you about the status of the product and continue with the warranty process.

- With our warranty service, if the products are damaged; needed electrical accessories, other equipment replacement and there is an additional fee, after receiving the warranty information from you, our customer care service will contact our logistics and then contact again and inform you about the detailed cost.

WARRANTY / MAINTENANCE CONDITIONS:

- Gintell only accepts a warranty of products that meet the requirements:

1. Genuine Gintell’s warranty card, brand stamps must stay complete and intact.

2. All of the elements, details, accessories followed with the products must be in full.

*NOTE: The warranty card is ALWAYS sent with all of our products when you bought products from Gintell. In case you haven’t received the warranty card, you must contact Gintell immediately to receive our support.

PROBLEMS WITH THE PRODUCTS:

1. Products were scratched, heavily damaged

- GINTELL encourages you to check the outside status of the product (the package) before signing with our delivery, and complete the payment to ensure that the delivered products were correct in type, quantity, color according to the sales order and the status of the package was intact, unaffected (broken or scratched). If that is the case, customers please decline to accept the products and/or inform our customer care service so that we can come up with an immediate solution.

- In case you have completed the payment, received the product, and after that found out that the product was broken, incorrect content, or missing products, please contact our customer care service so that we can support you with the next steps for changing/returning products or sending missing products to you.

2.Products were delivered with technical issues:

- When customers have problems with the products ordered at Gintell, please follow these steps:

Step 1: Check the manual, guided steps in the “Manual book” sent with the products yourself (if any)

Step 2: Customers contact Gintell’s Hotline to inform them about the status of the products. Our customer care service will collect the information, contact the warranty department, resolve any problems related to the products for the customers.

Step 3: In case the products you bought are confirmed from the warranty department that the products have technical issues, customers will receive our returning process according to our policy.

GINTELL VIETNAM – Health | Love | Life

Hotline: 0932.988.080 (Online Sales & Customer Care) - (028).6256.1108 (Nationwide Warranty Hotline)

Instagram: Gintell.vn